Frequently Asked Questions
Can't see your question below? No probs, get in touch instead.
How long will shipping take?
Once your order is placed, we will aim to
despatch your order in 1-2 days and provide you with tracking information.
Please allow 3-10 days for your order to arrive.
How much does shipping cost?
Shipping is a flat rate of $10 and FREE for all orders over $100. Need something in a hurry? Get in touch with us at firstname.lastname@example.org and we will
work with you on delivery prior to your deadline.
Can I refund or exchange a product?
As per our returns policy
you may return an item up to 30 days after purchase. To execute a return, contact us a email@example.com and we will assess your request. If you deem a product to be faulty, please also provide images of the product that highlight any defaults. Once your request has been approved, we’ll send you
a return shipping label, as well as instructions on how and where to send your
Do you have a size guide?
Yes! You can view our size guide here
Doyou offer discounts for bulk orders?
Need to place a large order for an event? Get in touch with us at firstname.lastname@example.org and we will assess your order request and let you know if a discount can be offered.
Who do I speak to about my order?
contact us at email@example.com
How can I track my order?
Once you've placed your order you'll recieve tracking information, you can follow the order via your tracking ID. All orders are sent via AusPost.
What payment methods do you accept?
We accept all major credit cards, we do not accept PayPal or Afterpay at this time.
Transactions are handled with bank-grade security.
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.